If you are unable to log into your account, there could be a few different reasons for that. You can try some of the methods below to see if this solves your login problem:
Passwords are case sensitive. Make sure that the capitalization in your password is correct and that the caps-lock key is off. If you still can't log in, learn more about how to reset your password here.
Please make sure your email address is the same as when you signed up.
Your Browser’s Cache Needs to be Cleared
Your browser saves the sites you view in a “cache.” This enables the website to load faster in your browser the next time you view it. Sometimes your browser’s cache may not register your login information, even if it is correct. To refresh your browser cache do a Ctrl+F5 keyboard command if you are using a PC, or a Command-R keyboard command on a Mac.
If you are still unable to log into your account after looking through this list, please feel free to submit a ticket to us; our customer support team will be happy to help you. If you are experiencing a login error that is not described by any of the situations listed above, please include a screenshot of the error message.